Accessibility Statement

Our Commitment

We strive to conform to recognized international accessibility standards and guidelines. Our goal is to make our website and online mentorship services perceivable, operable, understandable, and robust for all users, regardless of ability, assistive technology, or device used.

We apply accessibility considerations across our entire service, including instructional content, navigation, interactive features, and communications related to illustration and idea visualization mentorship.

Standards and Guidelines

We aim to meet or exceed the requirements of the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines are developed by the World Wide Web Consortium (W3C) and represent the globally accepted benchmark for web accessibility.

Our efforts include, but are not limited to:

• Providing text alternatives for non-text content
• Ensuring content can be presented in different ways without losing meaning
• Making all functionality available from a keyboard
• Giving users sufficient time to read and use content
• Avoiding content that could cause seizures or physical reactions
• Helping users navigate and find content effectively
• Making text readable and understandable
• Ensuring content behaves in predictable ways
• Providing input assistance to help users avoid and correct mistakes
• Maximizing compatibility with current and future assistive technologies

Scope of This Statement

This statement applies to all pages and content hosted under mouncon.info, including but not limited to:

• Main website pages and navigational elements
• Mentorship programme descriptions and informational content
• Contact and feedback forms
• Embedded media, illustrations, and visual content
• Documents and downloadable resources made available through the platform

Third-party content or services linked from our website but not under our direct control may not fully conform to these standards. We encourage third-party providers to adopt equivalent accessibility practices.

Known Limitations

While we work to ensure broad accessibility, some content areas may not yet fully meet all WCAG 2.1 Level AA criteria. Known areas where we are actively working toward improvement include:

• Complex visual illustrations and diagrams that currently rely on limited text descriptions — we are expanding alternative text and descriptive captions
• Legacy content published prior to our formal accessibility review process — we are progressively updating this material
• Certain embedded third-party widgets or tools that are outside our direct technical control

We are committed to addressing these limitations on a continuing basis and prioritize improvements based on the impact to users.

Assistive Technologies

Our website is designed and tested to be compatible with common assistive technologies, including:

• Screen readers such as NVDA, JAWS, and VoiceOver
• Keyboard-only navigation
• Browser zoom and text resizing tools
• High contrast and dark mode display settings
• Voice recognition and speech input software

We recommend using an up-to-date version of your preferred browser and assistive technology for the best experience. If you encounter compatibility issues, please contact us so we can investigate and address them.

Visual and Media Content

Images and Illustrations

All meaningful images, diagrams, and illustrations include descriptive alternative text. Purely decorative images are marked in a way that allows assistive technologies to ignore them appropriately.

Video and Audio

Where video or audio content is provided as part of our mentorship services, we aim to include:

• Captions or subtitles for pre-recorded audio and video content
• Transcripts for audio-only content
• Audio descriptions for video content that conveys information visually without spoken explanation

Colour and Contrast

We design our interface to meet the minimum contrast ratio requirements outlined in WCAG 2.1. Colour is never used as the sole means of conveying information, indicating an action, or distinguishing a visual element.

Navigation and Structure

Our website uses a consistent, logical structure to help all users navigate effectively:

• Pages use proper heading hierarchy to support navigation by screen reader users
• Navigation menus are accessible by keyboard and clearly labelled
• Focus indicators are visible on all interactive elements
• Skip navigation links are provided to allow users to bypass repetitive content
• Forms include clearly associated labels and descriptive error messages
• Links include descriptive text that conveys the purpose of the link without relying on surrounding context

Forms and Interactive Features

All forms and interactive components on our platform are built to be accessible:

• Form fields are labelled clearly and programmatically associated with their labels
• Required fields are identified both visually and programmatically
• Error messages are descriptive and indicate how to correct the issue
• Time limits, where present, include options to extend or disable them
• Success and confirmation messages are communicated to assistive technologies

Mobile and Responsive Accessibility

Our platform is designed to function accessibly across a range of screen sizes and devices:

• Touch targets are sized and spaced to meet minimum usability standards
• Content reflows correctly on small screens without loss of information or functionality
• Orientation is not restricted — content is accessible in both portrait and landscape modes
• Pinch-to-zoom and browser text scaling are not disabled

Ongoing Improvement

Accessibility is not a one-time effort. We treat it as a continuous obligation. Our approach to ongoing improvement includes:

• Regular internal reviews of pages and content against WCAG 2.1 criteria
• Periodic testing with assistive technologies and diverse user scenarios
• Incorporating accessibility requirements into our development and content creation processes
• Reviewing and acting on user feedback related to accessibility barriers
• Keeping informed of updates to accessibility standards and best practices

Feedback and Contact

We welcome feedback on the accessibility of our website and services. If you experience any barriers, encounter content that is inaccessible, or need content provided in an alternative format, please reach out to us. We aim to respond to accessibility-related requests and feedback in a timely manner.

You can contact us through any of the following:

• Email: contact@mouncon.info
• Phone: +1 877 222 1717
• Mailing address: 160 Baig Blvd, Moncton, NB E1E 1C8, Canada
• Contact form: Visit our contact page

When contacting us about an accessibility concern, it is helpful to include:

• The web address (URL) of the page where you experienced the issue
• A description of the problem or barrier encountered
• The assistive technology or browser you were using, if applicable
• Your preferred method and format for a response

Third-Party Content and Services

Our platform may incorporate content, tools, or services provided by third parties. While we select third-party providers with care and encourage accessibility compliance, we cannot guarantee that all third-party content meets the same standards as our own. If you encounter accessibility barriers within third-party components embedded on our site, please let us know so we can raise the issue with the relevant provider.

Formal Complaints

If you are not satisfied with our response to an accessibility concern, you may escalate your complaint through the appropriate regulatory or oversight bodies in your region. We are committed to working constructively with users and relevant authorities to resolve accessibility issues.

Changes to This Statement

We may update this Accessibility Statement from time to time to reflect improvements to our platform, changes in standards, or updated practices. The date at the top of this page indicates when this statement was last reviewed. We encourage users to check this page periodically for the most current information.